30 May 2013

Toyota dealer tops in Europe

An Irish Dealer was awarded with the top honour at Toyota’s ‘Ichiban’ European Customer Satisfaction Award event held last week at the Zappeion Megaron Hall in Athens, in presence of the Minister of Tourism of the Greek government Mrs Olga Kefalogianni, writes Trish Whelan..

Carroll & Kinsella Walkinstown from Dublin was recognised for their exceptional performance in customer satisfaction in both Sales and After Sales areas. The award was presented to the winner Carroll & Kinsella Walkinstown by Didier Leroy, President & CEO of Toyota Motor Europe.

Approximately 2,300 European Dealers were evaluated on their results during a continuous performance monitoring, which is included in the company’s standards. Based on a very demanding set of selection criteria, 42 dealers achieved this distinct recognition by Toyota in Europe.

The Carroll & Kinsella Walkinstown service centre team are pictured above with David Shannon, Managing Director, Toyota Ireland.

'Ichiban' is the Japanese word which means 'Customer First' or 'number one'.