In the first five months of 2009, the NCA say they received over 3,300 calls in relation to the sale of new and second hand cars, repairs to cars and spare parts. Of these, 10 percent related specifically to complaints concerning repairs where work was carried out without the owner’s permission or approval, bills were higher than quotes initially given, faults recurred or repairs were not carried out to the owner’s satisfaction.
"We urge consumers to ask questions if not clear on anything," says Ann Fitzgerald, Chief Executive of the NCA, "particularly about spare parts and the necessity to replace them or relating to the cost of parts and labour. If a motorist is getting a job done they should ensure they have a quote beforehand and should never settle for a guesstimate – that is just asking for trouble.”
For more information visit the NCA website on www.consumerconnect.ie
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