Honda Jazz owners, once again, have voted that they are the most satisfied supermini customers out there, topping the small car class for the 5th year in a row in the JD Power Customer Satisfaction Survey 2011 writes Trish Whelan.
Honda scored well across the board with strong finishes in four vehicle categories. The tests were carried out in both the UK and Germany by independent surveyor JD Power and Associates in association with leading car magazines.
Surveys were carried out in cars that are two years old and the cars were marked for overall satisfaction based on vehicle appeal (performance, design, comfort and features); quality and reliability; ownership costs which include fuel, insurance and the cost of service and repairs, and dealer service satisfaction.
The Honda Accord also attained top place in the Upper Medium Car Sector in both countries. Honda Civic scored second in the UK and third place in Germany in the Lower Medium Car, while the CR-V scored second in the UK in the SUV category for customer satisfaction.
