Under the new agreement, Mondial Assistance will administer sales and after-sales queries to boost the customer journey experience and, in turn, increase loyalty and help keep customers.
"Our partnership with Mondial Assistance is part of our Group's commitment to customer satisfaction," says Paul Edwards, Customer Service Manager of Volkswagen Group Ireland.
Volkswagen aim to ensure its customers enjoy the best level of service across all their brands and throughout the customer experience.
Volkswagen aim to make the brand number one in the customer service area.
