Lexus achieved an overall CSI score of 862 on a 1,000-point scale, 19 points above the segment average and the highest numerical score in the study, regardless of segment.
The 2013 CSI Study is based on responses from owners and lessees of 2008 to 2012 model-year vehicles. The study was fielded from October through December 2012. Lexus ranked highest in the JD Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2013.
