7 June 2017

Peugeot Dealers win Seal of Approval

A further three Peugeot dealers in Ireland have successfully met new, stringent customer service standards set by the PSA Group under its Organisation et eveloppement des Activites de Service (ODAS), writes Trish Whelan.

Trinity Peugeot Wexford, Morrissey Motors Kilkenny, and Reen’s Rathmore, Co Kerry are the latest Peugeot dealers to win a seal of approval from appointed administrators, the UK specialists, MXS International.

The certification brings the total to 10 Peugeot dealers in Ireland who have successfully met Peugeot’s new, exacting standards.

The international framework programme assigns a dealer score across a range of key criteria and evaluates total customer satisfaction.

The three Main Peugeot Dealers were evaluated over six months in the process. All aspects of customer service within their Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contract.

Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said “Trinity Peugeot, Morrissey Motors and Reen’s Rathmore have consistently demonstrated customer service excellence and best practice and exceeded their customer satisfaction targets.”

Angela Noonan, Trinity Peugeot is a Peugeot Service Manager of the Year award winner; Reen’s Rathmore was crowned Peugeot Dealer of the Year 2015 and 2006; Darragh Phelan, Technical Advisor at Morrissey Motors was awarded a Peugeot Technician of the Year accolade.

Pictured above at Trinity Peugeot are: Jack Harris, Apprentice Technician, Trinity Peugeot; Brendan Furlong, Technical Advisor, Trinity Peugeot; √Čilish Coady, Reception, Trinity Peugeot; Sean Kearns, Head of Aftersales at Peugeot Ireland; Jonathan Ralph, MSX International; Angela Noonan, Trinity Peugeot Service Manager; Oliver Murphy, Trinity Peugeot Dealer Principal; Darius Marinskas, Technician, Trinity Peugeot; Deirdre Furlong, Accountant, Trinity Peugeot; Seamus Furlong, Trinity Peugeot Parts Manager; David Doyle, Peugeot Network Service Manager, Peugeot Ireland.

Pictured above at Morrissey Motors are: Sean Kearns, Head of Aftersales at Gowan Distributors Limited; Kevin Morrissey, Morrissey Motors Dealer Principal; Jonathan Ralph, MSX International; Eoghan Farrell, Morrissey Motors Service Manager; David Doyle, Peugeot Network Service Manager, Peugeot Ireland.

Pictured below at Reen's Rathmore are: David Doyle, Peugeot Network Service Manager, Peugeot Ireland; Helen Reen, Secretary at Reen's Rathmore; Johnny Reen, Reen's Rathmore Parts Manager; Billy Clifford, Reen's Rathmore Service Manager; Jonathan Ralph, MSX International; John Reen, Reen's Rathmore Dealer Principal; Sean Kearns, Head of Aftersales at Peugeot Ireland; Tim Reen, Reen's Rathmore Dealer Principal.