The award was presented to winner, Paul Coleman, Dealer Principal of Grange Motors by Didier Leroy, President and CEO of Toyota Motor Europe.
Grange Motors was recognised for their exceptional performance in customer satisfaction in both Sales and After Sales areas. Some 2,600 European retailers were evaluated on their results during a continuous performance assessment which is an important part of the company's standards.
Toyota Ireland Managing Director David Shannon added his own congratulations to Grange Motors on winning the prestigious award saying "They epitomize Toyota Ireland's aim and that of our Dealer Network to always put customer satisfaction at the centre of everything we do."
'Ichiban' is the Japanese word borrowed from 'Okyajusama Ichiban' which means 'Customer First', with 'Ichiban' meaning 'first' or 'number one'. Since the start of the award in 2007, Toyota say customer satisfaction performance of Toyota retailers has improved by some 24 percent in Sales and 17 percent in After Sales.
Pictured are Chief Coordinating Executive, Toyota Motors Europe, Keiji Sudo; with Angela Coleman; Paul Coleman, Dealer Principal Grange Motors Mullingar; President & CEO Toyota Motor Europe, Didier Leory; and Executive Vice President, Toyota Motor Europe, Karl Schlicht.
