To mark this accolade, Volkswagen AG Management and Heads of Aftersales for all European countries came to Dublin for a two-day conference focusing on the Irish strategy that has transported Ireland to the top position of the European table in terms of Aftersales business growth and Customer satisfaction growth.
Alan Bateson, Volkswagen Ireland Head of Aftersales said their Better Service and Better Value was core to achieving this award. "At the very base of these pillars was the belief that your customer is for life and should never be forgotten'.The Irish Volkswagen network has seen around 100 additional jobs created in Aftersales so far in 2012.
The Best Practice Conference took place in the Ritz Carlton, Powerscourt, Co Wicklow and then moved to Frank Keane Volkswagen in Dublin before finishing in the Guinness Store House in Dublin's city centre.
Alan Bateson is pictured above presenting a piece of Bog Oak to Peter Berggren, Head of Aftersales for Volkswagen in Europe to mark Ireland's selection as Aftersales Best Practice Importer in Europe.
