13 May 2020

Toyota Dealerships re-open from 18 May

Toyota RAV 4 hybrid
Toyota dealerships will reopen from 18 May. While the initial focus will be on meeting the needs of customers from a service and repair point of view, in-dealership sales will follow in line with Government guidelines, writes Trish Whelan. 

With dealerships closed for the past six weeks, a lot of work has gone into developing and implementing many new measures to ensure the safety of all customers and staff. During this time, much work has gone into preparing a new online sales process around new and used cars.

These measures include: 

*Sanitisation stations at all entrances; *2 metre social distancing markers; *Protective screens for all staff/customer interactions; *PPE for staff with masks and gloves available for customers as required; *full sanitisation for all touch points in cars; *disposable covers used on seats/steering wheel and gear stick: *contactless drop-off and pick-up; local collection and delivery from home or office can be arranged as required; *contactless payment.

For 202, customers looking to buy a new or used car can avail of Toyota’s new virtual showroom tools which include a range of virtual sales and browsing resources, video interaction with Toyota product experts and unaccompanied test drives. From the safety of their own homes, customers can log on to Toyota.ie for all the details. 

In terms of test drives, dealers will offer unaccompanied test drives which may be undertaken at the customer’s home.

Toyota Ireland has been providing its YUKO car share service to hospital workers and providing cars to the HSE. Steve Tormey, CEO, Toyota Ireland said they will continue to be at the disposal of front line workers and urge anyone who needs mobility assistance to get in touch. 

An overview video of all Toyota’s new safety measures is available to view at: https://youtu.be/QT029yDV1sE